In the 15th year of business, The Finishing Touchez made the giant leap from creating estimates in Microsoft Word into a software that had estimating, CRM and time-tracking capabilities. As a small company with few resources to invest in such a process, they took a slow and calculated approach to implementation. First, they started with just enhancement estimates. Then, they worked on our service estimates. Lastly, they attacked using the time tracking feature. Along the way, they've learned some important lessons that will help others to embrace the technological era we find ourselves in. Eckles intends to share practical tools and rules that can help anyone keep issues, assignments, deadlines and responsibilities organized during their journey, too.