In this session, Beth will share firsthand experiences building sustainable Voice of the Customer programs leveraging technology. In the green industry, client success drives retention, profitability and maximized service delivery schedules. This session provides tactical insights procuring and harnessing expressed and unexpressed Voice of the Customer programs and how to maximize this data in your business. Start 2020 with a structured approach to planning, delivering, measuring and managing customer interactions and touchpoints that are meaningful to your success.